Day in the Life – Megan Smith, Director, Offer Desk and Upmarket Method

Meet Megan Smith, Director, Offer Desk and Upmarket Method at HubSpot. Initially believing she was predestined for a life in academic community, Megan rotated to (and discovered her calling in!) sales assistance. After profession stops at Google, LinkedIn & & Dropbox, she’s now making her mark at HubSpot.

And when she’s not fixing issues for our clients in scalable methods, she’s a happy mom who takes pleasure in reading, listening to real criminal activity podcasts and enjoying movies with her household.

What is #HubSpotLife like through her lens? Handing the mic over to Megan …

Can you inform us a little about your background and journey to HubSpot?

When I remained in college doing my undergrad in History and English, I believed I was predestined for a life in academic community. Upon investing 2 years dealing with my master’s, I understood research study wasn’t for me. I got the chance to begin at Google on a momentary job and began dealing with supporting sales groups. I felt a deep complete satisfaction in the work and wished to move more detailed to sales assistance.

I transferred to LinkedIn and invested 4 years on their Offer Desk group. I moved from specific factor (IC) to supervisor for the very first time and although I discovered my preliminary shift to individuals management hard, I truly enjoyed leading a group. After hanging around at LinkedIn, I wished to see what I was going to do next. I wasn’t sure if I wished to relocate to a larger company or sign up with a start-up.

I took an IC function at Dropbox, becoming their very first Offer Desk work with globally. I grew the worldwide group from someone to 6, got the chance to handle international duty for Offer Desk and Channel Operations and by the time I left, I was leading a group of 15 individuals! However Dropbox wasn’t simply transformational for me expertly it was likewise a time of significant individual modification. I got engaged, wed, and had my very first kid there.

I then made the relocate to HubSpot, seizing the day to construct an Offer Desk group from scratch. I lead a group of 8 unbelievable individuals, doing remarkable things for a few of our biggest and most intricate clients. I likewise got the chance to broaden my scope in 2015 and now likewise manage Upmarket Method and Sales Programs fixing issues for our upmarket clients in a more tactical long-lasting method.

Explain a normal day in your function.

As a mother, work-life balance is extremely essential to me. The kind of function that I and my group do can be extremely high pressure with great deals of altering timelines and last-minute issues to fix. When I talked to at HubSpot I was positive enough in discovering the best task for me and my household that I had the ability to state “if you desire somebody who’s going to work 16 hours a day that’s not me”. As an outcome, my day looks a little bit various to a great deal of individuals.

My early morning begins around 7 am, I do a fast check of e-mails and Slacks and rapidly attempt and get a sense of what the day will bring. I then drop my child at day care. I return online around 9 am and make a to-do list. I keep a weekly list and after that an everyday list, ensuring that I keep an eye on both the everyday and longer jobs. I sign in on the group’s efficiency, offers they’re dealing with, deal with any escalations and have a look at the pipeline for the coming days so I can get an insight into what’s turning up.

Most of my coworkers remain in the United States so I consult with my EMEA group in the early morning and tick through my order of business.

Around 1 pm my conferences begin which keeps me going till 5 pm. I end up work every day at 5 pm with very couple of exceptions. 5-7 is core household time and I attempt to prevent monitoring in on work till after my child’s bedtime at 7.


Inform us about an issue you’re working to fix today.

We’re constantly attempting to fix issues for our clients in scalable methods. The task of the Offer Desk group is to unclog and support handle a method they fix for both the Client and HubSpot. Today with the macro-economic environment, we’re attempting to make sure that we’re closing offers as effectively as possible while making sure that we’re fulfilling our clients where they anticipate us to be.

How are you fixing for the client?

I’m fortunate because my entire task has to do with fixing for our biggest and most intricate clients. It’s my task to deeply comprehend what inspires our clients to purchase and what they anticipate to see in their offers. We make every effort to supply some pleasure to all of the clients that touch the Offer Desk’s desk!

In your own words, what makes operating in tech at HubSpot distinct?

Gosh, a lot of things! Individuals are absolutely one. I got recommendations early on in my profession that went “if you’re the most intelligent individual in the space, discover a various space” – I enjoy HubSpot since individuals challenge me to be much better and to grow. I’m constantly finding out and establishing. Furthermore, compassion is a huge part of who I am as an individual, I attempt to constantly lead with compassion, and to have that showed back in the business’s core worths is really fantastic.


Exist any market patterns or subjects that are interesting to you today?

My group and I are constantly making every effort to keep up to date on offer patterns. I invest a great deal of time looking into to comprehend purchaser experience patterns. The macro-economy is by no ways enjoyable or interesting, however enjoying brand-new purchaser patterns become an outcome and seeing how those patterns provide themselves in our HubSpot offers is extremely intriguing to enjoy and comprehend.

If you could return to the start of your profession and offer yourself one piece of recommendations, what would it be?

This is a hard one, there are a lot of things I ‘d enjoy to inform my 23-year-old self. However I believe I ‘d lead with “you suffice” and follow it up with “you do not need to alter who you are to stand out”. I attempt not to take myself too seriously and enjoy to inject humor into scenarios, early on in my profession a supervisor informed me to “not be the amusing woman” as individuals would not take me seriously. It squashed me. I ‘d enjoy to return to that variation of myself and let her understand there will come a time when who she is will be valued as she is.

What do you like to do beyond HubSpot in your spare time?

Like lots of moms and dads, my spare time is mainly taken up with household and my child. When refraining from doing numerous kid-based activities, I enjoy to check out, listen to real criminal activity podcasts and enjoy movies with my hubby (although we hardly ever settle on what to see!)


Find Out More about HubSpot’s culture on our professions site and follow HubSpot Life on Instagram as we continue to share worker highlights, internal events, knowings, and more.

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